Sales AgentInbound & Outbound
Job Overview
The Sales Agent (Inbound & Outbound) is responsible for engaging prospective and existing customers through inbound and outbound sales interactions. The successful candidate will qualify leads, identify customer needs, present products and services, overcome objections, and close sales while delivering an exceptional customer experience.
The Sales Agent will manage customer accounts, maintain accurate CRM records, achieve performance targets, collaborate with team members and supervisors, and participate in ongoing coaching and training to continuously improve performance. Depending on the assigned campaign, the role may also involve supporting customer service activities and providing feedback to improve sales processes and customer experiences.
Key Responsibilities
- Engage prospective and existing customers through inbound and outbound sales calls.
- Qualify leads, identify customer needs, and present products and services effectively.
- Overcome objections and close sales while delivering an exceptional customer experience.
- Manage customer accounts and maintain accurate, up-to-date CRM records.
- Achieve and exceed individual and team performance targets (KPIs).
- Collaborate with team members and supervisors to improve sales outcomes.
- Participate in ongoing coaching, training, and performance reviews.
- Provide feedback to improve sales processes and customer experiences.
- Support customer service activities as required by the assigned campaign.
Minimum Qualifications
- Minimum 4 CXC/CSEC passes including English Language.
- At least 1 year of experience in sales, customer service, or a related field.
- Strong verbal and written communication skills.
- Proficiency in basic computer applications (MS Office, email, CRM tools).
- Ability to work in a fast-paced, target-driven environment.
- Reliable and punctual with a professional attitude.
Preferred Qualifications
- Experience in a call centre or BPO environment.
- Proven track record of meeting or exceeding sales targets.
- Familiarity with CRM software (e.g., Salesforce, HubSpot, or similar).
- Associate degree or higher in Business, Marketing, or a related field.
- Bilingual or multilingual communication skills.
Core Competencies
Results-Oriented
Driven to meet and exceed targets consistently.
Customer-Focused
Committed to delivering outstanding client experiences.
Adaptable
Thrives in a dynamic, evolving work environment.
Resilient
Maintains a positive attitude under pressure.
Detail-Oriented
Accurate record-keeping and follow-through.
Integrity
Honest and ethical in all customer interactions.
Performance Expectations (KPIs)
- Daily / weekly / monthly call volume targets.
- Conversion rate and sales close rate.
- Average Handle Time (AHT) and First Call Resolution (FCR).
- Customer Satisfaction Score (CSAT).
- CRM data accuracy and completeness.
- Attendance, punctuality, and schedule adherence.
Compensation & Benefits
- Competitive base salary plus performance-based incentives.
- Comprehensive training and onboarding programme.
- Clear career progression pathways within the organisation.
- Supportive team environment with regular coaching and feedback.
- Hybrid work arrangement (office and remote, campaign-dependent).
- Opportunities to work across multiple client campaigns and industries.
Pre-Employment Requirements
- Valid government-issued photo ID (National ID, Passport, or Driver's Licence).
- TRN (Taxpayer Registration Number).
- NIS (National Insurance Scheme) number.
- Two professional references.
- Police Record (may be required depending on campaign).
Why Join Client Management Solutions?
- Be part of a growing, dynamic company that values your contribution.
- Work with a team that is passionate about delivering results.
- Access ongoing learning and professional development opportunities.
- Enjoy a culture built on respect, collaboration, and excellence.
- Make a real impact for clients across Jamaica and the Caribbean.
Equal Opportunity Employer
Client Management Solutions Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability, or any other protected characteristic.
Ready to join our team?
Submit your application today and take the first step toward a rewarding career with Client Management Solutions.