We're Hiring!

If you're interested in one of our open positions, start by applying here and attaching your resume.

About the Job:

Position Summary

The Sales Agent (Inbound & Outbound) is responsible for engaging prospective and existing customers through inbound and outbound sales interactions. The successful candidate will qualify leads, identify customer needs, present products and services, overcome objections, and close sales while delivering an exceptional customer experience.

The Sales Agent will manage customer accounts, maintain accurate CRM records, achieve performance targets, collaborate with team members and supervisors, and participate in ongoing coaching and training to continuously improve performance. Depending on the assigned campaign, the role may also involve supporting customer service activities and providing feedback to improve sales processes and customer experiences.

Key Responsibilities

• Conduct inbound and outbound sales interactions with prospective and existing customers.
• Qualify leads and identify customer needs.
• Present products and services professionally and confidently.
• Build rapport and establish long-term customer relationships.
• Handle objections and effectively close sales opportunities.
• Maintain a portfolio of customer accounts.
• Provide timely follow-up with prospective and existing customers.
• Accurately document customer interactions and sales activities within the CRM system.
• Meet or exceed daily, weekly, and monthly sales and performance targets.
• Deliver exceptional customer experiences during every interaction.
• Follow all client, company, quality assurance, and compliance requirements.
• Participate in ongoing training, coaching sessions, and team meetings.
• Contribute ideas and feedback to improve sales scripts, customer interactions, and operational processes.
• Collaborate with supervisors and fellow team members to achieve campaign objectives.
• Minimum Qualifications

Required

• High School Diploma or equivalent.
• Excellent verbal and written English communication skills.
• Strong interpersonal and relationship-building skills.
• Demonstrated customer service and sales abilities.
• Basic computer proficiency.
• Ability to learn new systems and technologies quickly.
• Strong attention to detail.
• Professional attitude and appearance.
• Goal-oriented with the ability to work in a fast-paced, target-driven environment.
• Reliable internet connection for remote workdays (where applicable).
• Ability to work a hybrid schedule based in Kingston.

Preferred

• Previous BPO, call center, inside sales, or customer service experience.
• Experience using CRM platforms.
• Knowledge of Microsoft Office or Google Workspace.
• Post-secondary education is an asset.

Core Competencies

Successful candidates should demonstrate:

• Excellent verbal and written communication
• Customer-focused mindset
• Sales confidence and persuasion
• Lead qualification skills
• Objection handling
• Negotiation and closing techniques
• Problem-solving ability
• Active listening
• Time management
• Adaptability
• Team collaboration
• Emotional intelligence
• Accountability
• Professionalism
• Continuous learning mindset

Performance Expectations

Performance will be measured using key performance indicators (KPIs), including:

• Sales Conversion Rate
• Revenue Generated
• Sales Target Achievement
• Customer Satisfaction (CSAT)
• Call Quality
• Attendance & Punctuality
• Productivity
• CRM Accuracy
• Compliance
• Professionalism
• Teamwork

Compensation & Benefits

CMS offers a competitive compensation package, which may include:

• Competitive hourly base pay
• Sales commission
• Performance incentives
• Attendance incentives (where applicable)
• Ongoing training and professional development
• Career advancement opportunities
• Hybrid work environment (campaign dependent)

Compensation details will be discussed during the recruitment process.

Pre-Employment Requirements

Successful candidates may be required to complete the following before employment:

• Employment reference verification
• Identity verification
• Education verification (where applicable)
• Criminal Record Check (Police Record)
• Pre-employment Drug Screening
• Proof of eligibility to work in Jamaica
• Completion of all required employment documentation

Employment offers are contingent upon satisfactory completion of applicable pre-employment screening requirements.

Why Join Client Management Solutions?

At CMS, you'll become part of a growing organization dedicated to delivering exceptional service while investing in the success of its employees. We believe in developing talent through continuous coaching, career development, and opportunities to work with respected local and international clients.

If you're passionate about sales, customer engagement, and delivering measurable results, we'd love to hear from you.

Equal Opportunity Employer

Client Management Solutions Limited is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are treated fairly, respectfully, and with dignity.

Candidate Privacy Notice

At Client Management Solutions Limited (CMS), we are committed to protecting the privacy and confidentiality of your personal information.

By submitting your application, résumé (CV), cover letter, or any supporting documents through our Careers page, LinkedIn, email, or any other recruitment channel, you consent to Client Management Solutions Limited collecting, using, and securely storing your personal information for recruitment, candidate assessment, employment screening, and other employment-related purposes in accordance with Jamaica's Data Protection Act, 2020.

Your information will be treated as strictly confidential and will only be accessed by authorized personnel involved in the recruitment and hiring process. We will not disclose your personal information to third parties except where required by law, where necessary to conduct pre-employment screening (such as employment references, criminal record checks, or drug testing with your consent where applicable), or where otherwise permitted under applicable law.

If your application is unsuccessful, your information may be retained for a reasonable period to consider you for future employment opportunities unless you request that it be deleted, subject to our legal and regulatory obligations.

By submitting your application, you confirm that the information provided is accurate and complete and that you have read and understood this Candidate Privacy Notice.